Elation Health offers some customizability such as APIs to connect third-party apps. However, their options are limited which can lead to inefficiencies and workflow challenges for practices of any scale.

zapEHR is 100% headless.

It’s highly customizable structure allows practices to create workflows and templates that fit their specific needs. With its flexible API and developer tools, practices can easily build custom integrations and applications on top of their EHR system. This level of customization ensures that the system meets the unique needs of each practice and their patients.  A con of this approach is that the initial setup of applications on top of zapEHR may take longer, because there is no “out of the box” user interface. That being said, zapEHR provides a number of pre-built open source user interfaces that you can use for free, depending on what kind of application you are building.

Elation Health is designed to be scalable, with support for large healthcare organizations and networks. However, users have reported challenges in sending large volumes of orders and documents simultaneously.

zapEHR is highly scalable and can easily accommodate the needs of practices of all sizes. Whether your practice has a few providers or several hundred, zapEHR can scale to meet your needs. Additionally, through FHIR, zapEHR seamlessly integrates with other third-party applications, making it easy to share information and streamline clinical workflows. 

A feature of Elation Health is the Collaborative Health Record, which allows multiple providers to care for the same patient and share information. Although, users report that sharing information to Elation Health from another EHR system can be challenging. Issues with data migration and incomplete data transfers are commonplace.

The zapEHR platform is constructed on FHIR, enabling it to seamlessly integrate with other third-party applications, making information sharing effortless and streamlining clinical workflows.

Elation Health offers implementation training and customer support. However, customer service can frequently be slow and it is often difficult to reach a live person to provide timely solutions to resolve problems.

The support team at zapEHR is committed to assisting practices with any technical issues or queries they may have. From troubleshooting integrations to developing customized applications, zapEHR's support team is available to help practices maximize the benefits of their EHR system.

Elation Health's platform is designed for the craft of primary care medicine. Users do report that the UI can appear cluttered and difficult to navigate due to multiple different fonts and colors.

Our user-friendly interface and customizable workflows make it easy for clinicians to navigate the system and find the information they need quickly. Additionally, zapEHR's user interface is highly customizable, allowing users to create workflows and templates that fit their specific needs.

Elation Health offers a range of pricing plans based on the needs of the practice or enterprise. Their Direct Care plan starts at $275/mo billed annually or $349/mo billed monthly. The Insurance and Enterprise plans run higher rates. Additional costs include eFax services and 3rd party templating software which must be purchased separately.

Usage-based pricing. No up-front costs, no annual contracts, no per-provider or fixed monthly fees, no percent of revenue, and no hidden integration or API access charges. Pricing is simple and transparent, with a free tier.