Patient Engagement

Existing EHRs offer notoriously poor patient engagement solutions. They don’t easily integrate with third party products like Salesforce or other CRMs, and they offer minimal patient engagement from within the EHR itself. ZapEHR has both. With ZapEHR’s messaging service, you can directly build complex two-way patient engagement workflows, track funnels or other metrics, all seamlessly within the EHR and patient record. You can set up endpoints to securely sync data with external patient CRMs to conduct campaigns or other marketing activities. But, the service can be used for clinical use cases, like complex care coordination, chat-based interactions, or triggered communications based on real-time health data.

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Revenue Cycle Management

Do you operate under a value-based care model that requires gathering and submitting complex metrics to payers? Are you strictly telehealth focused and find EHR RCM modules to be productivity killers? Do you need to better automate claim resubmission or are you ambitious enough to integrate an AI LLMs into your claim scrubbing process? Perhaps you simply need to eliminate tedious manual processing by your RCM staff to reduce costs. You can leverage ZapEHR’s Claims Submission Service to handle workflows that don’t fit neatly or easily into traditional EHR RCM interfaces.

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Appointment Scheduling

Scheduling can be incredibly complicated because scheduling systems often must consider very specific factors like specific patient input, payer requirements that vary contract to contract, state licensure, type of appointment, provider preferences, time of day, overall capacity, and other organization specific details. This complexity lends itself very cleanly to custom solutions.

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Telehealth

Healthcare delivery is changing rapidly. Entire clinical organizations exist that deliver only virtual care. Other organizations are experimenting with hybrid in-home, virtual, and in-clinic care. Telehealth workflows are not a one-size-fits-all prospect. ZapEHR offers the building blocks for delivering complex, custom solutions that integrate a first-class telehealth experience directly into your EHR.

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Learn why healthcare orgs trust ZapEHR as their health tech dev platform

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Our new behavioral health intake application, built on ZapEHR, allowed us to build a solution that is customized for our use including scheduling, insurance validation, and direct integration with our eClinicalWorks EHR.

Mordechai Raskas
Mordechai Raskas

Chief Medical Information Officer at PM Pediatric Care